Shipping method

Orders from Hong Kong , Macau and Taiwan

  • Use SF Express (Hong Kong) for shipment , which provides package tracking services. The waybill number will be provided in the delivery notification email sent by our system.
 
Shipping method & freight discount details
  • Smoke Dog will launch free shipping offers from time to time, and the free shipping amount will be displayed prominently on the homepage of the online store. If you have any questions, please feel free to contact customer service staff.
  • When placing an order, customers can choose the delivery method that best suits them, but please be sure to pay attention to whether the delivery method you choose can enjoy free shipping.
  • All free shipping amounts are "after discount".
 
✅The following are the shipping methods that can enjoy free shipping discounts:
  1. [SF Express] - SF Station Pickup
  2. [SF Express] - Pickup at SF business locations
  3. [SF Express]-Smart cabinet pick-up
  4. [SF Express] - SF Express Station/Smart Cabinet Pickup (Macau Region)
  5. [SF Express] - Taiwan Region
❌The following are shipping methods that are not eligible for free shipping discounts:
  1. [SF Express] - Direct delivery to office/residential address (Hong Kong area)
  2. [SF Express] - Direct delivery to office/residential address (Macau region)
  3. [SF Express] - 7-11 convenience store pickup (via SF Express)
  4. [SF Express] - OK convenience store pickup (via SF Express)

SF collect freight amount

 

Order processing time

  • After payment is confirmed, ready goods will be sent out within 3 working days; pre-ordered items will be sent out within 3 working days after arrival .


Order information

  • Please ensure that the order is correct. Once payment is made, the information cannot be modified. If there are any changes, the customer will be responsible for the relevant fees.


Lost package

  • Since third-party companies are involved in transporting packages, we are not responsible for any lost or stolen packages; please ensure that the receipt information is complete and correct. If the customer's information is incorrect, the package cannot be delivered or is delayed; or the customer fails to successfully pick up the package. , causing the package to be re-sent, we will not be responsible for the additional costs.